Repair and Service Management Software
Service Pro’s ® enterprise repair shop software is designed to help field service teams improve efficiency, manage inventory, and deliver better customer satisfaction across complex field service operations.
Repair and Service Management Software to Grow Your Service Business.
Service Pro® is a premier repair and service management software designed to help field service businesses improve operational efficiency and scale service operations more effectively.
Growing a successful service business takes more than completing repairs on time. It requires connected systems, accurate data, and efficient communication across every part of the operation. Service Pro® helps field service organizations simplify service repair management and dial up productivity with real-time inventory reports, customer equipment asset tracking, contract management, maintenance scheduling, staffing, and mobile field service solutions.
Whether you’re managing preventative maintenance, inspections, repairs, renewals, or invoicing, Service Pro® gives field service teams the tools they need to operate more efficiently and satisfy the customer on every visit.
A Complete Field Service Management Software Solution.
Companies that need a better way to manage field service operations from end-to-end choose Service Pro®. Our dynamic cloud-based software solution decreases time to resolution, automates field service scheduling, converts incoming calls to work orders, and provides mobile field service management all in one system. Plus, the platform also integrates with QuickBooks, NetSuite, Viewpoint, and more to support connected business operations.
Service organizations and departments in industrial equipment, power & energy, commercial hvac and refrigeration and more already use Service Pro® to manage the workflow of customer service from contract to invoice.
Manage Service Calls and Field Dispatch With Repair and Service Management Software.
Modern service businesses need faster, more connected ways to manage service calls, dispatching, and field operations. Service Pro’s® comprehensive service management software helps organizations:
- Automatically convert calls and quotes into work orders and repairs.
- Dispatch technicians in real time through the mobile app.
- Track service activity and identify workflow bottlenecks faster.
- Monitor productivity with customizable reporting and call status tracking.
- Manage inventory, customer, and maintenance data from one system.
- Improve communication between field service teams and office staff.
- Increase customer satisfaction across the entire service process.
Field Service Contract Management Tools.
Service contracts are the foundation of a profitable business because they provide ongoing passive revenue and repeat business without the cost of acquisition. Service Pro® contract management system delivers a turnkey solution for automated scheduling, asset tracking, and contract renewal. It streamlines the details of contract management so your workforce can concentrate on moving the business forward.
- Make contract maintenance more efficient.
- Decrease the amount of time spent creating service contracts, tracking assets, and scheduling maintenance work orders.
- Reduce lag time on a new contract or service agreement with recurring renewal support.
- Minimize manual paperwork and repetitive administrative tasks.
Asset Tracking and Scheduling Field Service Management Software.
Service Pro® asset management software helps manufacturers, dealers, distributors, and service teams track the lifecycle of their equipment service, from sale and in-service date to preventative maintenance, inspection, and repair activities.
With real-time visibility into customer assets, teams can create site drawings, add photos of specific inventory, find the current location of assets via GPS, or view all of the field assets on a map.
The streamlined field service management software allows office support teams to manage multiple customers, cost systems, and warehouses with accurate reporting in a format that works.
Track Field Service Technician Time.
Accurate time tracking is essential for improving productivity, controlling labor costs, and maintaining customer satisfaction across field service operations. Service Pro® helps organizations track field service technician time in real time, giving managers better visibility into labor hours, job progress, scheduling, and service performance from one centralized platform.
- Improve reporting accuracy and streamline invoicing workflows.
- Reduce manual data entry and administrative overhead.
- Gain visibility into technician productivity and scheduling.
- Support better customer experiences with faster, more efficient service.
Manage Field Service Tasks Efficiently.
Service teams need quick access to customer data like serial numbers, service history, and warranty coverage, but a tedious lookup process can slow your operations to a grinding halt.
Service Pro® has the task management features your service team needs to improve workflows and increase profitability.
- Access customer equipment details and service history in real time.
- Speed up inspections, billing, renewals, and invoicing workflows.
- Manage inventory, warranty coverage, and contract information from one system.
- Help field service teams reduce delays and improve productivity.
- Improve operational visibility across service and maintenance workflows.
Automate Scheduling of Preventative Maintenance Service.
Coordinating preventative maintenance service across multiple locations, contracts, and technicians can quickly become difficult without the right scheduling tools in place.
With real-time visibility into service history, technician availability, and maintenance schedules, Service Pro® helps field service teams stay ahead of maintenance demands before downtime becomes a larger operational issue.
- Schedule recurring preventative maintenance automatically.
- Improve technician scheduling and workforce planning.
- Access service history and maintenance records in real time.
- Forecast inventory needs and upcoming service demand.
- Minimize downtime with proactive service scheduling.
Provide Top-of-the-Line Mobile Field Service Management.
When equipment or machinery is mission-critical and needs rapid repair, a great service experience is imperative. Eliminate lag time between service work and billing by giving your service technicians a powerful mobile technician productivity app. Equip your field service technicians with Service Pro® Mobile, a native mobile app for iPhone iOS®, and Android™ smartphones and tablets.
Our powerful mobile field service app communicates continuously with the back office to allow rapid dispatch, effortless field data capture, and real-time updates. Service Pro® Mobile supports BYOD efforts and caters to the high-volume, fast-paced environment of field service work.
Service Pro® Mobile Gives Field Service Workers Offline Access to All Features.
-
Punch Clock
-
Work Order Management
-
Important Alerts
-
Inspections
-
Parts Inventory
-
Site Contacts
-
Warranty Coverage
-
Photo Capture
-
GPS Tracking
-
Site Equipment Assets
-
Tasks
-
Signature Capture
Maintain an Accurate Parts Inventory
Maintaining an accurate parts inventory is critical to quick dispatch and repair turnaround. Minimize inefficient processes by automating re-order based on projected use or stock on hand, eliminating repetitive paperwork, and creating an efficient workflow process that focuses on operational priorities.
Service Pro® field service management software provides dynamic updates to inventory quantities. Our powerful service solution supports multi-costing and multi-warehouse management as well as the ability to monitor and re-order stock based on prior or projected usage by the parts on hand.
Complete Field Service Management Solution You Need
Whether your field service organization has 25 or 2,500 service technicians, Service Pro® field service management software will reduce the tedious tasks that create routine mistakes and disrupt workflow.
Service Pro software helps North America’s busiest service organizations accelerate the service-to-cash cycle, eliminate duplicate data entry, and improve service technician-to-office communication. It decreases time to resolution, automates field service scheduling, converts incoming calls to work orders, and provides mobile field service all in one dynamic system.
See for yourself the positive impact field service automation can have on your operation by putting Service Pro® Mobile to the test in your service organization.
Empower your team with innovative solutions that streamline operations, boost productivity, and deliver exceptional customer experiences, giving your business the edge it needs to stand out and grow.
Frequently asked Questions
What are common applications of Service Pro’s repair and service management solution?
Service Pro by MSI Data is designed for organizations that manage field technicians performing repair, maintenance, and inspections on equipment. Maximize efficiency with preventative maintenance scheduling, digital inspections, contract management, part and inventory tracking, enhanced customer communication, and more.
What is repair and service management software?
Repair and service management software is an enterprise solution designed for medium to large service companies to manage the end-to-end service process, from the initial service call to the final invoice. It is the key to solving field service problems so companies can grow their service business while ensuring customer satisfaction.
What are the key features of repair and service management software?
The essential features of a comprehensive repair shop management solution include:
Service Call and Work Order Automation: It automatically and quickly converts incoming calls and quotes into work orders and repair jobs.
Visual Scheduling and Dispatch: It provides a visual scheduler for real-time dispatching and tracking of field service call activity and technician location.
Contract and Asset Management: It delivers a turnkey solution for service contract renewal, automated scheduling, and tracking the complete lifecycle of customer equipment assets.
Mobile Field Service: It provides a powerful native mobile app for technicians to receive work orders, capture data, and access all necessary information offline.
Inventory and Time Management: It maintains an accurate parts inventory, supports multi-warehouse management, and includes an easy-to-use tool for tracking field service labor time and expenses.
What are the main benefits of using service management software?
The main benefits are focused on accelerating business operations and increasing profitability, including:
Accelerated Service-to-Cash Cycle: It eliminates duplicate data entry and manual processes, allowing the business to move from call to invoice more efficiently.
Improved Customer Satisfaction: It provides the real-time communication and accurate data teams need to resolve problems faster and offer better service than competitors.
Maximized Service Revenue: It helps maximize revenue by measuring overall performance with custom reports and driving down machinery downtime through proactively scheduled maintenance.
Operational Efficiency: It automates field service scheduling, decreases time to resolution, and streamlines the details of contract and inventory management.