Software Implementation Consultant – Full Time

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At MSI Data, our growth has created an implementation career opportunity for a professional with technical and consulting background.

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    The Software Implementation Consultant works with customers to map processes and requirements to software solutions provided by MSI Data and its partners and then works directly with them to train, test and deploy them. In addition, this role provides ongoing support to those customers and provides software demonstrations as requested.<!–mep-tab–>This role reports to the VP of Professional Services.

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    Responsibilities

    <!–mep-nl–><strong>Implementation</strong><!–mep-nl–><ul><!–mep-nl–><li>Oversee and coordinate software implementations for new and existing customers, including developing schedules and meeting important milestones </li><!–mep-nl–><li>Hold accountability for measurable indicators of customer satisfaction with product use and implementation</li> process.Quickly assess and communicate customer business and application requirements </li><!–mep-nl–><li>Develop application configuration to meet those requirements and produce process flow diagrams and mapping</li><!–mep-nl–><li>Achieve high levels of utilization and customer satisfaction for value add</li><!–mep-nl–><li>Provide succinct ongoing status updates and escalate as appropriate to insure an on-time and under-budget completion</li><!–mep-nl–><li>Manage multiple concurrent projects to completion</li><!–mep-nl–><li>Improve business efficiency through contribution to standard implementation methodologies and working procedures</li><!–mep-nl–><!–mep-nl–></ul><!–mep-nl–></br><!–mep-nl–>
  • <!–mep-nl–><strong>Enhancement</strong> <!–mep-nl–><ul><li>Understand and document customer requirements for development by self and/or other team resources</li><!–mep-nl–><li>Develop Business Intelligence solutions using myriad tools including HTML, Java, PHP and T-SQL, Crystal and SSRS</li><!–mep-nl–><li>Other development as assigned</li><!–mep-nl–></ul><!–mep-nl–></br><!–mep-nl–>
  • <!–mep-nl–><strong>Software Demonstration/Training</strong><!–mep-nl–><ul><li>Assess customer key requirements </li><!–mep-nl–><li>Tailor a custom demonstration with data in a short period of time that reflects customer’s business needs</li><!–mep-nl–><li>Develop proof-of-concept solutions to illustrate technology capabilities</li><!–mep-nl–><li>Install and configure multiple existing and emerging technology solutions including rich client applications, web portals, alerts with email integration in both hosted and on-premise deployments</li><!–mep-nl–><li>Perform recorded live software training</li><!–mep-nl–></li></ul><!–mep-nl–></br><!–mep-nl–>
  • <!–mep-nl–><!–mep-nl–><strong>Customer Support</strong> <!–mep-nl–><ul><li>Work directly with customers and developers to troubleshoot and ultimately provide training, bug-fixes or new project scope</li><!–mep-nl–><li>Maintain accurate and useful records of interaction and recommendations for customers</li><!–mep-nl–><li>Insure timely follow up for long running issues </li><!–mep-nl–><li>Work directly with customers and maintain effective working relationships</li><!–mep-nl–></li></ul><!–mep-nl–><!–mep-nl–></br><!–mep-nl–>
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    Professional Qualities

    <!–mep-nl–><ul><li>Ability to work successfully on a team comprised of multiple customer and internal teams and resources</li><!–mep-nl–><li>Excellent interpersonal, written/verbal communication and organizational skills</li><!–mep-nl–><li>Strong time-management skills and abilities to communicate deadlines and dependencies</li><!–mep-nl–><li>5 or more years’ experience with Microsoft Office and presentation tool skills</li><!–mep-nl–><li>Proactive self-starter with a record of producing results with minimal direction</li><!–mep-nl–></li><!–mep-nl–></ul><!–mep-nl–></br><!–mep-nl–>
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    Experience You will Gain

    <!–mep-nl–><ul><li>Experience in a business role that requires direct work with customers and development organizations</li><!–mep-nl–><li>Expertise in best practices to successfully operate a field service business</li><!–mep-nl–><li>Experience with Field Service software implementation and/or other operations facing enterprise software solutions</li><!–mep-nl–><li>Solid understanding of ERP, Financial, CRM and Mobile systems and their application in field-oriented businesses<!–mep-nl–></li></ul><!–mep-nl–></br><!–mep-nl–>
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    Additional Desired Skills

    <!–mep-nl–><ul><li>High technical aptitude</li><!–mep-nl–><li>Expert at Microsoft Office applications</li><!–mep-nl–><li>Experience with demonstrating mobile applications</li><!–mep-nl–><li>Exposure to field service industry operations as a Dispatcher or other</li><!–mep-nl–><li>Commitment to and sense of urgency for project timelines<!–mep-nl–></li></ul><!–mep-nl–></br><!–mep-nl–>
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    MSI Data is a leading provider of field workforce automation software.

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    We offer competitive compensation, an annual bonus program, an excellent benefit program including medical, dental, vision, and prescription insurance coverage, life insurance, 401(k) plan and a great working environment.

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    If you are interested in a position with us, please email both a cover letter and resume to <a href=”mailto:careers@msidata.com?subject=Software Implementation Consultant”>careers@msidata.com</a>.

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