Service Pro® Service Dispatching
Enterprise Call Management and Service Dispatching Software for Field Service Organizations
The call taking and field service dispatching capabilities of Service Pro® software were specifically designed to expedite the service call to technician dispatching process, and then continually improve upon it.
Pertinent call information is rapidly available to the service dispatcher, including customer site equipment assets, service history, warranty and contract coverage. Calls can quickly be converted to work orders ready for assignment or RMAs for product repairs.
Service Pro® Field Service Dispatching Features
- One Click Dispatch to Service Technician’s Mobile Device – iPad, iPhone, Android or Windows
- Visual Call Board Tracks all Service Call Activity
- Auto-Dispatch to Preferred Technician
- Automatically Scheduled and Dispatched Work Orders for Preventive Mainenance
- Call to Quote, Call to Order and Call to RMA Conversions
- User Definable Service Call Status Codes Drive Reporting
- Instant Customer Site and Equipment Asset Visibility
- Mobile Asset Inspections
- Call Equipment Warranty and Contract Coverage
- Customer and Equipment Asset Service History
Service Pro® field service dispatching software helps busy service organizations run highly efficient call center and service dispatch operations. Put it to the test by contacting us at 262.241.7800, or requesting a Service Pro® software demonstration.