Msidata.com Privacy Policy

Use these quick links to jump to the different sections below.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
If granted permissions, the Service Pro Mobile app will collect the location of users (see “When do we collect information?” section)

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      To send periodic emails regarding your order or other products and services.
Location data collected from users of the Service Pro Mobile app enables functionality within the Service Pro platform:
  • Travel distance calculations and display of latitude and longitude on travel logs in Service Pro and Service Pro Business Intelligence
  • Display of location on Schedular map
  • Display of location to nearby users within the same organization through the mobile app
  • General reporting through custom reporting

If a user’s Service Pro instance has the Tech Tracker feature enabled, location data will be displayed in a web app for site contacts for service visits. 

When do we collect information?

We collect information from you when you register on our site, subscribe to a newsletter, fill out a form or enter information on our site.
If a user of the Service Pro Mobile app grants location permission, the app captures:
  • User latitude and longitude data when important activities within the app are performed (e.g., status changes, inspection completion, signature captures, punch clock start/stop)
  • User latitude and longitude data every 5 minutes by default if the user’s Service Pro instance has the Tech Tracker feature enabled. 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

       To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
       To send periodic emails regarding your order or other products and services.

How do we protect visitor information to the msidata.com website?

We do not use vulnerability scanning and/or scanning to PCI standards.
We do not use an SSL certificate
       We do not need an SSL because:
We do not collect personal information, or process business transactions through the website.

How do we protect and retain user information for the Service Pro Mobile app?

Data sent between Service Pro Mobile and Service Pro is encrypted in transit. Data in Service Pro’s tenant databases is encrypted at rest. Data on app user devices uses native security mechanisms available in app platforms. 
Additional data retention details are available in the Service Pro Master Services Agreement for subscribers to the Service Pro platform vice Pro platform. 

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

       Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders

Subsequent form submissions will require visitors to fill out information they have already entered for previous form submissions.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
      Within 7 business days
We will notify the users via in site notification
      Within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: https://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes:
       On our Privacy Policy Page
Users are able to change their personal information:
       By emailing us
       By calling us

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It’s also important to note that we allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
       Send information, respond to inquiries, and/or other requests or questions.
To be accordance with CANSPAM we agree to the following:
       NOT use false, or misleading subjects or email addresses
       Identify the message as an advertisement in some reasonable way
       Include the physical address of our business or site headquarters
       Monitor third party email marketing services for compliance, if one is used.
       Honor opt-out/unsubscribe requests quickly
       Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can
       Follow the instructions at the bottom of each email.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

MSI Data, LLC
1543 N 2nd St
Milwaukee, WI 53212
262.241.7800
Last Edited on 2023-12-15